General

Software

The following software is required for the installation of the Multichannel Phonebar Application:

The following software items are pre-requisites for the Multichannel Phonebar. If not already installed, the Phonebar installer will attempt to download and install these items before allowing Phonebar installation: If the user PC is not able to connect to the internet, the pre-requisites must be manually pre-installed. The necessary files can be download from Mircrosoft (http://download.microsoft.com). Ensure that you download the full package for each rather then just the initial installer setup package.

You don't need to select the child items for Windows Communication Foundation (WCF) HTTP Activation and Windows Communication Foundation (WCF) Non-HTTP Activation unless you're a developer or server administrator who requires this functionality.

If you encounter errors during the .NET Framework 3.5 installation please refer to the following pages:

https://docs.microsoft.com/en-us/dotnet/framework/install/dotnet-35-windows-10

https://support.microsoft.com/en-us/help/2734782/net-framework-3-5-installation-error-0x800f0906-0x800f081f-0x800f0907

http://bit.ly/2rYdofs

User PC Requirements

The following are the minimum and recommended requirements for Multichannel Phonebar.


Features

Requirements

Processor

Minimum: Pentium 4 2.4 GHz or equivalent.

Optimal: Intel Core 2 Duo or equivalent.

Memory

Minimum: 1 GB RAM

Optimal: 2 GB RAM

Hard Disk Space

50 MB

Operating System

Microsoft Windows 8

Microsoft Windows 10

Connection

IP network connection (broadband, LAN, wireless)

Sound Card

Full-duplex, 16-bit or use USB headset

The Motion Phonebar is available only for Windows.

If you have other OS you can use external SIP phones and log into the XCALLY Motion Agent web interface.

Here some SIP phones for Linux:

https://jitsi.org/
http://www.linphone.org/
http://www.ekiga.org/


Multimedia Device Requirements

The Multichannel Phonebar require both speakers and a microphone to make calls. Any of the following configuration are acceptable:


Remember you will need at least ALL the following open ports to/from your XCALLY Motion server and your agent phone bar.

TCP: 22, 80, 443, 5060, 5061

UDP: 5060, 5061 and the whole range from UDP 10000 up to 20000 included

ICMP: open! You need to be able to ping your XCALLY server from the agent computers

Please look also at the CentOS iptables rules and modify those in the file: /etc/sysconfig/iptables adding new IP addresses where and when you need. The command service iptables restart will apply the new rules you have modified.
The following commands will stop and remove your iptables firewall - in case you would like to prefer to manage the security with another external firewall:
service iptables stop
chkconfig iptables off 

When you install the XCALLY server behind NAT, you need to properly setup the parameters externip and localnet
(otherwise you will probably have no audio properly working)

You can setup those parameters inside the Web section Settings - Network

Suppose you have the following network details on your AMAZON AWS XCALLY server:
Private IP address
and mask configured inside the Linux machine = 192.168.5.37 mask 255.255.255.0 (ifconfig Linux command to check)
Public IP address
to reach the server = 54.233.4.6

It means you will need to configure the following Settings - Network parameter on the XCALLY MOTION interface:
externip: 54.233.4.6
localnet: 192.168.5.0 mask 255.255.255.0


You DO NOT need to setup externip or localnet if the XCALLY server is NOT behind a NAT