Agents can also use external IP phones. It’s possible to configure this mode through the following steps:

1. The supervisor has to associate the Agent to the proper SIP username related to the external SIP phone.

Example: the supervisor has created the agent nick.brown associated to the external SIP phone corresponding to the username digium301.

2. The Agent has to login using the Shuttle web interface. For example, if your xCALLY Shuttle server has been installed on 192.168.1.10, the agent nick.brown will need to browse and login here:

 

https://192.168.1.10
login: nick.brown
pwd: his password

After the login, the agent will get the powerful Shuttle web console.

 

The agent MUST keeps logged on to the browser until he/she wants be able to use the external phone to manage the customer care calls.