Answered / Summary

Answered / Calls by agent

Answered / Service Level


Answered / Calls by queue

Answered / Transferred

Answered / Disconnection Cause

Distribution / Calls by date

Distribution / Calls by month

Distribution / Calls by hour

Distribution / Calls by day


Unanswered / Summary

Unanswered / Disconnection cause

Unanswered / Calls by Queue