You can check the Actions of your XCALLY Users in socket.io log.

Actions

Action

Role

Log Level

Example

Queue Resets

User

INFO

[Administrator - 151.0.175.186] admin:queuereset {"action":"QueueReset"}

Hangup

User

INFO

[Administrator - 151.0.175.186] admin:action {"action":"Hangup","channel":"SIP/john.doe-00000000"}

Agent Pause

User/Agent

INFO

[Administrator - 151.0.175.186] admin:action {"action":"QueuePause","interface":"SIP/john.doe”, "paused":1}

Agent UnPause

User/Agent

INFO

[Administrator - 151.0.175.186] admin:action {"action":"QueuePause","interface":"SIP/john.doe","paused":0}

Originate

Agent

INFO

[John Doe - 151.0.175.186] admin:action {"action":"Originate","channel":"SIP/john.doe","exten":"jane.miller"}

Agent Logout

Agent

INFO

[John Doe- 151.0.175.186] agent:logout

Agent QueueAdd

User

INFO

[Administrator - 151.0.175.186] admin:action {"action":"QueueAdd","queue":"Sales","interface":"SIP/john.doe”}

Agent QueueRemove

User

INFO

[Administrator - 151.0.175.186] admin:action {"action":"QueueRemove","interface":"SIP/john.doe","queue":"Sales"}