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The call disposal lets your agents to assign to every call a value which describes its current state. According to your call center needs, you can create different call status in the Disposition section.

In order to create a Disposition click on the New Disposition button, type the Name, the Value and, if you want, a Description.

Example: the Agents have to recall customers to ask them to confirm or revoke their online order.

Now you can set a result for each call in the Contact Management Module. In the image below, you can see the two created dispositions ORDER REVOKED and ORDER CONFIRMED.

cm disposition 2

The agent has simply to choose the proper call result in the disposition pickup list.

cm disposition 3

Here the resulting call row:

cm disposition 4


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