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Code Block
languagejs
titleData sample
{ 
	  event: 'ringing',
	  queue: 'CC-SIPPSupport',
	  agentname: 'JohnAndrea DoeBianco',
	  agentnum: '10071000',
	  peer: 'SIP/johnandrea.doebianco',
	  direction: 'inbound',
	  uniqueid: '14370692641599601698.91494',
	  context: 'from-sip',
	  extension: '99996000',
	  trunk: 'SIP/demo.trunktelephone-000003920000005e',
	  callernum: '9981003',
  callername: 'telephone',
	  ringing: true,
  sipname: 'andrea.bianco',
  channel: 'SIP/telephone-0000005e' 
}


Event Abandon

The abandon event is dispatched following a abandoned event on a queue call

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Code Block
languagejs
titleData sample
{ 
  event: 'abandon',
  queue: 'Support',
  direction: 'unmanaged',
  uniqueid: '1599601824.96',
  callernum: '1003',
  callername: 'telephone',
  channel: 'SIP/telephone-00000060',
  holdtime: '4',
  unmanaged: true
}


Event Up

The up event is dispatched following an answer event on an agent for a queue call

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Code Block
languagejs
titleData sample
{ 
	  event: 'up',
	  queue: 'CC-SIPPSupport',
	  agentname: 'JohnAndrea DoeBianco',
	  agentnum: '10071000',
	  peer: 'SIP/johnandrea.doebianco',
	  direction: 'inbound',
	  uniqueid: '14370692641599601698.91494',
	  context: 'from-sip',
	  extension: '99996000',
	  trunk: 'SIP/demo.trunktelephone-000003920000005e',
	  callernum: '9981003',
  callername: 'telephone',
	  holdtime: '2',
	  ringtime: '0',
	  up: true,
  sipname: 'andrea.bianco',
  channel: 'SIP/telephone-0000005e' 
}


Event Hang Up

The hang up event is dispatched following an hangup event on an agent for a queue call

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Code Block
languagejs
titleData sample
{ 
  event: 'hangup',
  queue: 'Support',
 
	 agentname: 'Andrea Bianco',
  agentnum: '1000',
  peer: 'SIP/andrea.bianco',
  direction: 'inbound',
  uniqueid: '1599601698.94',
  context: 'from-sip',
  extension: '6000',
  trunk: 'SIP/telephone-0000005e',
  callernum: '1003',
  callername: 'telephone',
  holdtime: '2',
  ringtime: '0',
  talktime: '2',
  reason: 'agent',
  hangup: true,
  sipname: 'andrea.bianco',
  channel: 'SIP/telephone-0000005e' 
}


Event Outbound

The outbound event is dispatched following the initiation of an outbound call by the agent

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Code Block
languagejs
titleData sample
{ 
	  event: 'outbound',
  integrationid: '-1',
  routeid: '1',
  agentname: 'Andrea Bianco',
  agentnum: '1800800800',
  direction: 'outbound',
  uniqueid: '1599601871.98',
  context: 'from-sip',
  extension: '3925926421',
  trunk: 'SIP/[email protected] Trunk',
  callernum: '123456789',
  channel: 'SIP/andrea.bianco-00000062',
  peer: 'SIP/andrea.bianco',
  outbound: true,
  sipname: 'andrea.bianco' 
}


Open CTI to an Agent

The wakeup method is used to request the agent to open a web page

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