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  • Delete a a Trigger 
  • Edit the Trigger parameters 
  • Create a new Trigger, clicking on and compiling the following form with data about:
    • the integration you want to use
    • on which Queue you want to apply the Integration
    • when the integration should work, so when the automatic integration pop-up related to the call will be opened:
      • Ringing: when the phone is ringing, before the agent’s answer 
      • Up: when the agent picks up the call 
      • Hang up: when the agent hangs up the call 
      • Unmanaged call: when the caller has hang up before talking with an agenta call is not answered by the agent (The call must ring to the agent).

Outbound

To set the outbound integration, you need to go under Dial plan -> Outbound -> General Settings section and select the Integration name (the one you created under Integrations), as shown in the image below.

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