The call status that the Agent can set through the disposal are:
- Open: the contact is open
- Close: the contact will be closed and the dialer won’t call him
- Blacklist: the contact will be closed for all the present and future processes
- Planning: the agent has scheduled when the contact should contact will be called again in the specified day and time
- Planning peer: the contact will be called again (in the specified day and time )from the specified agent
The status will be shown in the Spooler section.