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The call status that the Agent can set through the disposal are:


- Open: the contact is open

- Close: the contact will be closed and the dialer won’t call him

- Blacklist: the contact will be closed for all the present and future processes

- Planning: the agent has scheduled when the contact should contact will be called again in the specified day and time

- Planning peer: the contact will be called again (in the specified day and time )from the specified agent

 

The status will be shown in the Spooler section.

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