Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Now you can set a result for each call in the Contact Management Module. In the image below, you can see the two created dispositions ORDER REVOKED and ORDER CONFIRMED.

cm disposition 2Image Removed

The agent has simply to choose the proper call result in the disposition pickup list.

cm disposition 3Image Removed

Here the resulting call row:

cm disposition 4Image Removed