Here you can find all the documentation related to the XCALLY contact center suite.
If you need further help, do not hesitate to Contact us.
What are you looking for?
XCALLY Shuttle is the next xCALLY generation software suite, providing many key benefits if you are looking for a professional customer care solution for Asterisk.
Here are few of them:
- Responsive Supervisor HTML5 web interface
- Real Time Asynchronous Dashboards
- Support for 2 types of agent experiences:
- Windows CTI phone bar
- External CTI SIP phones
- Cally Square Drag and Drop IVR full Web HTML5 Asterisk IDE
- Integration with 3rd party software using the Shuttle or Motion Push Technology
- Advanced Reporting
- Advanced call routing management
- Linux CentOS super-easy installer
- Call recordings and Quality monitor
- Whisper and Barge-in
- Multiple agent status management (including ACW)
- Interaction disposal
- Call Back
- Automatic outbound dialer
- Restful API
- Triggers configuration for event driven automatisation
- Omni Channel interactions (Motion version)