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Welcome!

Here you can find all the documentation related to the XCALLY contact center suite.

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XCALLY Shuttle is the next xCALLY generation software suite, providing many key benefits if you are looking for a professional customer care solution for Asterisk.

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urlhttps://www.youtube.com/watch?v=PT2MNmT7EH4

Here are few of them:

  • Responsive Supervisor HTML5 web interface HTML5 
  • Real Time Asynchronous Dashboards  
  • Support for 3 type 2 types of agent experiences: 
    • Windows CTI phone bar 
    • External CTI SIP phones WebRTC (experimental) phones  
  • Cally Square Drag and Drop IVR full Web HTML5 Asterisk IDE 
  • Integration with 3rd party software using the Shuttle or Motion Push Technology 
  • Advanced reportings Reporting 
  • Advanced call routing management management
  • Linux CentOS 6.X or 7.X super-easy installer.
  • Call recordings and Quality monitor
  • Whisper and Barge-in
  • Multiple agent status management (including ACW)
  • Interaction disposal
  • Call Back
  • Automatic outbound dialer
  • Restful API
  • Triggers configuration for event driven automatisation
  • Omni Channel interactions (Motion version)