In this section you can find the Universal Bar prerequisites and installation steps.
Please refer to this section for the old xCally Phone Bar installation and use.
- Secure Connection must be enabled
xCALLY details: IP address and port
User name and password for Agent configuration access
Note that for correct operation, the xCALLY Universal Bar requires at least version 2.4.74 of xCALLY Shuttle
The following software is required for the installation of the Universal Bar Application. If not already installed, the installer will attempt to download and install the software before allowing Universal Bar installation:
Microsoft .NET Framework 4.5.2 (NDP452-KB2901907-x86-x64-AllOS-ENU.exe)
Microsoft Visual C++ 2005 Redistributable Package (x86) (vcredist_x86.exe)
If you run the Motion bar on Windows 7, it's particularly important that you install the above vcredist_x86.exe
- Enable Microsoft .NET Framework 3.5 in Control Panel (Note: Must have administrative rights)
You can enable the .NET Framework 3.5 through the Windows Control Panel. This option requires an Internet connection.
Press the Windows key Windowson your keyboard, type "Windows Features", and press Enter. The Turn Windows features on or off dialog box appears.
Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check box, select OK, and reboot your computer if prompted.
You don't need to select the child items for Windows Communication Foundation (WCF) HTTP Activation and Windows Communication Foundation (WCF) Non-HTTP Activation unless you're a developer or server administrator who requires this functionality.
If you encounter errors during the .NET Framework 3.5 installation please refer to the following pages:
User PC Requirements
The following are the minimum and recommended requirements for the Universal Bar.
Minimum: Pentium 4 2.4 GHz or equivalent.
Optimal: Intel Core 2 Duo or equivalent.
Minimum: 1 GB RAM
Optimal: 2 GB RAM
Hard Disk Space
Microsoft Windows 7
Microsoft Windows 8
Microsoft Windows 10
IP network connection (broadband, LAN, wireless)
Full-duplex, 16-bit or use USB headset
Multimedia Device Requirements
The Universal Bar require both speakers and a microphone to make calls. Any of the following configuration are acceptable:
External speakers and microphone
Built-in speakers and microphone
Dual-jack multimedia headset
USB multimedia headset.
- USB phone
Remember you need at least ALL the following open ports to/from your xCally server and your agent Universal Bar.
TCP: 80, 443, 5060, 5061
UDP: 5060, 5061 and the whole range from UDP 10000 up to 20000 included
ICMP: open! You need to be able to ping your XCALLY server from the agent computers
Please look also at the CentOS iptables rules and modify those in the file: /etc/sysconfig/iptables adding new IP addresses where and when you need. The command service iptables restart will apply the new rules you have modified.
The following commands will stop and remove your iptables firewall - in case you would like to prefer to manage the security with another external firewall:
service iptables stop
chkconfig iptables off
When you install the XCALLY server behind NAT, you need to properly setup the parameters externip and localnet
(otherwise you will probably have no audio properly working)
You can setup those parameters inside the Web section Settings - Network
Suppose you have the following network details on your XCALLY server:
Private IP address and mask configured inside the Linux machine = 192.168.5.37 mask 255.255.255.0 (ifconfig Linux command to check)
Public IP address to reach the server = 126.96.36.199
It means you will need to configure the following Settings - Network parameter on the xCally interface:
localnet: 192.168.5.0 mask 255.255.255.0
You DO NOT need to setup externip or localnet if the XCALLY server is NOT behind a NAT
At the end of the download, the Universal Bar installer procedure will start automatically
Click Next and then select where the software must be installed and how it can be started (for ease of maintenance only change the destination folder if absolutely necessary)
Default XCALLY Universal Bar log file is located at:
Click Close to complete the installation
If the PC is running the Window firewall, you may be prompted whether to allow the Multichannel Universal Bar application to connect. In this case select Allow Access:
Now you can make a test call using the Universal Bar (i.e. dial the 600 extension for the echo test, or 6000 for the support test queue in the dialpad)
If the PC has a different firewall, the prompts and method for allowing connection may differ