Welcome!
Here you can find all the documentation related to the XCALLY contact center suite.
If you need further help, do not hesitate to Contact us.
What are you looking for?
- xCally Shuttle Guide
- Agents
- Analytics
- Audio
- Cally Square
- Introduction
- Get started
- IVR Structure Blocks
- Examples & More
- Access to Voicemail from external DID
- Advanced DISA
- Ask for callback keeping the queue position
- Auto-attendant
- Callback
- CSAT - CSI: forward customers to a Survey
- Database
- Email notification for inbound calls
- Loyal Engagement IVR script
- Manipulate the CallerID
- Math block - array handler
- Multilanguage service handled by one queue only
- Play a sound file based on DID
- Request HTTP API resources
- SMS IVR
- Troubleshooting
- Contact Management
- Dashboard
- Dial Plan
- Queues
- Realtime
- Settings
- SIP
- SMS
- Tiger Dial
- Trunks
- Voicemail
- Annex - XCALLY DB Tables
- Security
- 3rd party app Integrations
- xCally Phonebar
- xCally Universal Bar
- Installation and Update
- How-to articles
- Call Parking
- Change the voicemail sender address
- Chanspy: Notify to the agents that they are being spied
- Codec g729 installation guide
- Create a time slots metric
- Create the recordings rating report
- Customize Music On Hold
- Custom recordings path
- DID elaboration
- Disable the Phonebar auto update
- Display custom data on Phonebar popup
- Enable Secure Connection
- Global Variables
- Install AWS Polly
- Introduce the agent to the caller before connecting the call
- Limit Calls on your System
- Move the XCALLY database to a different server
- Ngnix configuration and Apache replacement
- Phonebar CTI integration
- Phonebar Silent Installation
- Phone bar SSL
- Queue position and holdtime announce
- Save HDD space removing the old logs
- Tracing calls that crossed a specific IVR block
- Transfer call report
- Update the Asterisk version
- Using a metric to get the SLA
- Troubleshooting articles
- Asterisk CLI useful commands
- Dashboard and RealTime bad performance
- Dashboard empty values
- Desk.com troubleshooting guide
- Extract all rows
- IVR design appears empty
- IVR receives calls outside the configured time range
- IVR script debug
- Licensing & updates
- Monitoring the network traffic on specific ports
- Multiple calls issue
- Phonebar connection lost
- Phonebar installation recovery
- Phonebar log into Windows Event Viewer
- PHP Warning when AGISquare service starts
- Queue scalability
- TigerDial advanced debug monitor
- Trunk issue
- Voice quality
- Advanced tools
- Videos & Webinars
- Changelog
- Professional Services
- Contact Us
- Discover XCALLY MOTION
XCALLY Shuttle is the next xCALLY generation software suite, providing many key benefits if you are looking for a professional customer care solution for Asterisk.
Here are few of them:
- Responsive Supervisor HTML5 web interface
- Real Time Asynchronous Dashboards
- Support for 2 types of agent experiences:
- Windows CTI phone bar
- External CTI SIP phones
- Cally Square Drag and Drop IVR full Web HTML5 Asterisk IDE
- Integration with 3rd party software using the Shuttle or Motion Push Technology
- Advanced Reporting
- Advanced call routing management
- Linux CentOS super-easy installer
- Call recordings and Quality monitor
- Whisper and Barge-in
- Multiple agent status management (including ACW)
- Interaction disposal
- Call Back
- Automatic outbound dialer
- Restful API
- Triggers configuration for event driven automatisation
- Omni Channel interactions (Motion version)