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xCally Shuttle provides a Settings Menu containing these sections:  

  • General, about the xCally settings, license and the Asterisk parameters; 
  • Integrations, dedicated to the integration of xCally Shuttle with third party applications, like Zendes and SugarCRM; 
  • Pauses, to manage different kinds of Agent’s pause; 
  • Tags
  • ChanSpy, useful for the supervisor to define how he would listen to the calls bewteen agents and customers; 
  • BLF, useful to manage codes associated to the external SIP Phones, for the login, logout and pause of the Agent; 
  • Users, useful to assign different roles and different accesses to the users of xCally Shuttle.

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