You can enable the Call Recording and set the audio format in the Queue Advanced Settings section.
Here the New Recordings section’s features:
- Define a Rating for each Call Recording;
- Download the call recordings;
- Hear a preview of the call recording, ONLY if the chosen format is .wav;
- Quickly distinguish the inbound and outbound calls thanks to the Type label;
- Quickly access to the call recordings and Quality monitor. The search is much more effective and fast.