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Use Windows 7 or greater and XCALLY SHUTTLE minimum 2.3.55 and above

If you install the phone bar for the first time, you must be logged as administrator.

Remember to use an USB headset before launching the phone bar.

We suggest to use as minimum resolution: 1024x768

The following prerequisites are required:
 

 

 

XCALLY Phone bar 3.7: http://www.xcally.com/bar/co/3/7/0/

XCALLY Phone bar 3.6: http://www.xcally.com/bar/co/3/6/0/

XCALLY Phone bar 3.5: http://www.xcally.com/bar/co/3/5/0/ (ONLY if you use Windows XP)

 

3.7.2.17

 


  • Fixed Waiting for Disposal (WFD) Status

3.7.2.16

 


  • Added optional https API usage (only for expert users)
  • Added Waiting for Disposal Status

3.7.2.15

 


  • Fixed phone bar partial pause
  • Added log

3.7.2.14

 


  • Fixed phone bar pause on login
  • Prevent dos attack on localhost webservice

3.7.2.13

 


 

3.7.2.12

 


  • Added enable/disable Ring under the Phone settings

3.7.2.11

  


  • Added, on Shuttle web GUI, the Agent parameter Available on Pause (see XCALLY Phonebar Agents settings). Default value: 'No'

  • Added DND notification label when the parameter Available in Pause is set to 'No'.

  • Added, on the Phonebar Tools Menu, the Documentation and Changelog links.

  • Fixed the phone bar pop-up sometimes not occurring, after the previous caller hanging up the call

 

3.7.2.10

 


  • Enhanced Pause and Unpause performances: by default the new phone bar version will first move to unavailable mode as soon as an agent moves to PAUSE mode. 
    That way the agent will not receive any phone calls independently from the source: it means the agent will not receive any internal or external calls when he/she is on pause mode (he/she will still be able to place manual Outbound calls).
    Please note, this behaviour does not apply in case on Partial Pauses (the agent will still receive incoming calls from the queues where he/she is not on pause). 

    It's recommended to use XCALLY Shuttle GUI minimum version 2.4.41 for better performance with the new phone bar version

    With the previous phone bar version, the agents on Pause could still receive unwanted internal calls or external calls, especially annoying in the elapsed interval of time necessary to move the agents on pause on many queues.

3.7.2.9

 


 

3.7.2.8

 


  • Added proper Pause Booking management to calculate the agent pause time in case of pausing during a live call (the report logs will consider the agent on pause after he/she hangup the call)

 

  • Added Remember me option at Login (if not checked, the credential fields are empty)

  • Added SIP message: WEBPHONEBARLOGOUT (when you logout from the web Shuttle, automatically the phonebar is logged off).
    warning: if you refresh the web Shuttle page, please note that the phonebar is logged off.
    see Shuttle Changelog#Version2.4.30

Permanent Seat 

We recommend to check the Remember me flag only when the agents work always on the same seat and you have no agent shifting.

Hot Desking 

We recommend to deselect the Remember me flag when agents can move on different seats or you have agent shift, so to avoid agents performing accidentally login using wrong agent credentials (they will need to insert the agent user and password each time they perform a phone bar login).

  • Added TCP support (see Edit the Agent Shuttle section) as Phonebar listening protocol.

  • Added Login & Pause option (see Edit the Agent Shuttle section). If set to yes, the Agent after the Login is automatically put on Pause status. By default is set to "No".
  • Fixed ClickToCall 

 

 

  • Added three variables to manage CTI Phone bar integration, that you can set in the Dial Plan section as SET Applications or in the Cally Square SET block:

    1. CTIEVENT (the event on which the integration starts): 
      1. value "1" -> RING
      2. value "2" -> UP
    2. CTIAPPLICATION (on which browser/application the integration is executed): 
      1. value "1" -> Explorer
      2. value "3" -> Windows application
      3. value "5" -> Chrome
    3. CTIPARAMS (the parameters of the application):
      1. for browser applications, for example, you can set: http://mysite.com/myapp.html?param=value
      2. for Windows applications, for example, you can set: myapp.exe value1 value2 ... valueN

  • Restored Queues monitor (you have to enable it under Settings -> Tools of the Phone bar).

 

 

  • Added the possibility to switch the pause without the need to exit from the previous pause status. Available if you are using XCALLY Shuttle 2.4.23 version onwards.


  • Added an additional way to show the phone bar: when the phone bar is hidden, the Agent can show it again with a simple double click on the system tray icon

 

  • The Administrator can show/hide the Auto Answer option from the Phone bar menu, defining it in the Shuttle Agents settings:



    Show Auto Answer: No -> the Agent can't see the Auto Answer option in the Phone bar menu.
    Show Auto Answer: Yes -> the Agent can see the Auto Answer option in the Phone bar menu and select it (as shown in the image below).

 

 

  • Number containing blank spaces are properly managed when dialing

 

  • Fixed postcall module

 

  • Fixed recent calls module

 

  • Fixed recording button

     

  • Show called number (outbound call) or caller number (inbound call) on the right of phone bar

  • Fixed the messages in black box when the agent makes an outbound call

 

  • Added support for busy light device
  • Changed phone panel (added ringtone section)
  • Added alert message to confirm the log out from all the queues
  • Added USB driver detector support

  • The Administrator can show/hide the Auto Answer option from the Phone bar menu, defining it in the Shuttle Agents settings:



    Show Auto Answer: No -> the Agent can't see the Auto Answer option in the Phone bar menu.
    Show Auto Answer: Yes -> the Agent can see the Auto Answer option in the Phone bar menu and select it (as shown in the image below).

 

  • Fixed recent calls list

 

  • Fixed recording button

 

  • Added support for the partial pauses
  • Added Unicode support for the popup label

 

Added the Windows 10 support

 

REQUIREMENTS: xCALLY SHUTTLE version 2.3.65

Added the https support.

See property web secure in the res_xcalld.conf to enable this feature.

 

REQUIREMENTS: xCALLY SHUTTLE version 2.3.65

  • Added the multi-language support
    • Available languages: English, Portuguese, Arabic, Korean, Italian

  • Possibility to enable/disable the Settings option
    • Only if the Administrator has set to Yes the Show Phonebar Settings (Agent -> Edit -> General Settings section) the Agent can see the Settings option in the Phone Bar menu.