This section gives the supervisor the possibility to create and manage different kinds of Agent Pause, like a General one, a Backoffice Pause and an Aftercall Pause, as shown in the screenshot below.
The Pause creation it’s really simple: you just have to click on the “New Pause” button and then fill the form with the Pause Type and Description.
Through the Pauses table you can:
- Edit a pause, clicking on Edit
- Remove a pause, clicking on Delete