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This section gives the supervisor the possibility to create and manage different kinds of Agent Pause, like a General one, a Backoffice Pause and an Aftercall Pause, as shown in the screenshot below.

The Pause creation it’s really simple: you just have to click on the “New Pause” button and then fill the form with the Pause Type and Description.

Through the Pauses table you can:

  • Edit a pause, clicking on Edit
  • Remove a pause, clicking on Delete
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