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Use the "Call Parking" to put on hold a call at one location and then picked up from a different location.
How to change the default sender address for the voicemail
For privacy reasons it is strongly recommended (and also mandatory in many countries) to advice the agent about an incoming whisper and barge-in from any supervisors and generally from any other contact center people
A simple guide to install the g729 codec
We want to create a report to group the calls by 3 time slots: from 00 to 08, from 09 to 16 and from 17 to 24.
We would like to extract the recordings rating in order to create a report.
How can you define a custom path where to store the call recordings.
How to retrieve the DID if the provider sends it inside the SIP header "TO" field.
If you want to disable the automatic update of the Phonebar you must run directly the Phonebar .exe file. Here the steps for creating a link to it.
The xCALLY Phonebar can be customized as regards the popup which appears when a call comes in, according to the Call Center needs and preferences.
To set xCALLY in the https secure connection go to the Settings -> General -> Secure Connection and select Yes.
How to set a global variable to use into all IVRs within a system
Play the agent name or code to the customer before connecting the call
Limit the concurrent calls managed by the system
Use external realtime DB on different server
Use your existent custom CRM application and integrate it with the xCally Phonebar.
Install the xCally Phonebar 3.7 without any user interaction
How to announce to the caller his queue position and his estimated holdtime
If your HDD is almost full, you can remove the old logs data and optimize the MySQL disk utilization.
How to see how many callers have chosen a specific IVR path.
Add the new fields TransferType and TransferUniqueId to the standard report about the transferred calls.
Calculate your SLA using the metrics