Follow this checks list if the Desk.com integration doesn’t work properly
Check the account connection from xCALLY Shuttle Web Interface
Check the Phonebar version: 18.104.22.168 is minimum required
Open the integration log file (/var/log/xcally-desk.log) and check if the ticket is created or there are some errors
Check if you can reach the URL that host the Embedded Softphone
Enter the following URL in the browser:
(Change X.Y.Z.W with xCALLY Shuttle server IP)
Check if you enable the browser to allow unsafe script loading
If you see the symbol below, click and allow the browser to accept unsafe script.
Desk.com interfaceCheck the connection between Phonebar and Embedded Phone in
Enter the following URL in the browser (http://localhost:9888/xcally/svc/peer) and check the answer.
You can also check if you are enable to perform a call from the browser
Open the Phonebar and log in as Agent, then type this URL: http://localhost:9888/xcally/svc/originate/600.
You'll listen the echo test sound.