xCALLY Shuttle contains a section dedicated to the BLF configuration, that permits the Agents to login, logout and manage their pause status directly from their SIP Phone.
In this way Agents can manage the Customer Care calls from their phone without the need to be logged on the Shuttle Web interface.
For example, if the Agent types *90, on his SIP Phone, he will be logged on xCALLY and he can receive his Queue Calls, even if it is not connected to the xCALLY Shuttle Web Interface.
To create a new BLF click on the New BLF button and then specify its Code, the Value (as Login, Logout Pause, Unpause…) and the State, which is associated to the multi colour LEDs of the phone.
You can also enable the audio status message, that is an audio feedback for the Agent.