In this last generation system there is an important distinction between the users of the system.
Agent: The so-called call center operator, associated with a SIP only.
User: The system administrator for the configuration and management.
SIP: The actual SIP account (which can also be Web).
In the Agents section you can manage your call center Agents, creating and editing their profiles and associating them to Queues.
In this screen there is the list of the agents already created, with their main information.
There are three actions that can be done quickly through the Agents table:
- View and edit the parameters specified in the creation of an Agent by clicking on Edit
- View and manage the Queue-Agent association by clicking on Queues
- Delete the Agent with a click on the button Delete
It’s also possible to copy the table to the clipboard or export it in CSV, Excel and PDF.