xCALLY details: IP address and port
User name and password for Agent configuration access
The following software is required for the installation of the Multichannel Phonebar Application:
Other Software Pre-Requisites
The following software items are pre-requisites for the Multichannel Phonebar. If not already installed, the Phonebar installer will attempt to download and install these items before allowing Phonebar installation: If the user PC is not able to connect to the internet, the pre-requisites must be manually pre-installed. The necessary files can be download from Mircrosoft (http://download.microsoft.com). Ensure that you download the full package for each rather then just the initial installer setup package.
Microsoft .NET Framework 4.5.2 (NDP452-KB2901907-x86-x64-AllOS-ENU.exe)
Microsoft Visual C++ 2005 Redistributable Package (x86) (vcredist_x86.exe)
If you run the Motion bar on Windows 7, it's particularly important that you install the above vcredist_x86.exe
- Enable Microsoft .NET Framework 3.5 in Control Panel (Note: Must have administrative rights)
You can enable the .NET Framework 3.5 through the Windows Control Panel. This option requires an Internet connection.
Press the Windows key Windows Turn Windows features on or off dialog box appears.on your keyboard, type "Windows Features", and press Enter. The
Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check box, select OK, and reboot your computer if prompted.
You don't need to select the child items for Windows Communication Foundation (WCF) HTTP Activation and Windows Communication Foundation (WCF) Non-HTTP Activation unless you're a developer or server administrator who requires this functionality.
If you encounter errors during the .NET Framework 3.5 installation please refer to the following pages:
User PC Requirements
The following are the minimum and recommended requirements for Multichannel Phonebar.
Minimum: Pentium 4 2.4 GHz or equivalent.
Optimal: Intel Core 2 Duo or equivalent.
Minimum: 1 GB RAM
Optimal: 2 GB RAM
Hard Disk Space
Microsoft Windows 8
Microsoft Windows 10
IP network connection (broadband, LAN, wireless)
Full-duplex, 16-bit or use USB headset
Multimedia Device Requirements
The Multichannel Phonebar require both speakers and a microphone to make calls. Any of the following configuration are acceptable:
External speakers and microphone
Built-in speakers and microphone
Dual-jack multimedia headset
USB multimedia headset.
- USB phone
Remember you will need at least ALL the following open ports to/from your XCALLY Motion server and your agent phone bar.
TCP: 22, 80, 443, 5060, 5061
UDP: 5060, 5061 and the whole range from UDP 10000 up to 20000 included
ICMP: open! You need to be able to ping your XCALLY server from the agent computers
Please look also at the CentOS iptables rules and modify those in the file: /etc/sysconfig/iptables adding new IP addresses where and when you need. The command service iptables restart will apply the new rules you have modified.
The following commands will stop and remove your iptables firewall - in case you would like to prefer to manage the security with another external firewall:
service iptables stop
chkconfig iptables off
When you install the XCALLY server behind NAT, you need to properly setup the parameters externip and localnet
(otherwise you will probably have no audio properly working)
You can setup those parameters inside the Web section Settings - Network
Suppose you have the following network details on your AMAZON AWS XCALLY server:
Private IP address and mask configured inside the Linux machine = 192.168.5.37 mask 255.255.255.0 (ifconfig Linux command to check)
Public IP address to reach the server = 188.8.131.52
It means you will need to configure the following Settings - Network parameter on the XCALLY MOTION interface:
localnet: 192.168.5.0 mask 255.255.255.0
You DO NOT need to setup externip or localnet if the XCALLY server is NOT behind a NAT