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The XCALLY Motion bar is designed to provide default and advanced pop-ups to the agents.
Also the main basic pop-up can easily show advanced value added information to the agent by using the EXTRAVAR variable.

See please the example here below:

In order to accomplish it, you just need to edit the Channels - Voice - Routes - Inbound adding the following SET application before routing the call inside your Queue or IVR:

IMPORTANT: if you want to set the EXTRAVAR inside an IVR, you need first to declare the EXTRAVAR in the Tools - Variable section!

Requirements

MOTION phone bar minimum version 4.0.0.32
MOTION GUI minimum version 1.0.19

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