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Introduction

If you experience any FETCH_HEAD error message, please issue the following commands in server before pressing the update button:

  • cd /var/opt/motion
  • git reset --hard

Please also carefully follow the official update documentation after issuing the above commands.


Version 1.0.38



Bug fix

  • [MOT-743] Fixed issue with GoogleTTS CallySquare block (Error: get key failed from google)


Version 1.0.37



Bug fix

  • [MOT-742] Fixed security issue on insecure parameter for users


Version 1.0.36



Bug fix

  • [MOT-740] Fixed issue with GoogleTTS CallySquare block (Error: get key failed from google)


Version 1.0.35



Bug fix

  • [MOT-732] Fixed issue on Voicemail account delete (voicemail messages not deleted) 
  • [MOT-733] Fixed issue on saving Zendesk field configuration
  • Fixed issue on Check account and Get Fields for Zendesk integration due to Removal of support for TLS protocol

Improvements

  • [MOT-738] Improved login/logout logs


Version 1.0.34



Bug fix

  • [MOT-736] Fixed attended transfers timing

Additions

  • [MOT-737] Added permissions to Voice Recording section for Agent Omni Desktop interface

Improvements

  • [MOT-738] Added auth-info and auth-error log files in System section
  • [MOT-729] Added Dial Report table in Analytics section


Version 1.0.33



Bug fix

  • [MOT-725] Fixed issue on Close Chat Webhook not triggered if customer closes the interaction
  • [MOT-724] Removed restriction to change password to other admin
  • Fixed issue on Agent Realtime related to Add/Remove Agent to Queue feature


Version 1.0.32



Bug fix

  • [MOT-715] Fixed issue on duplicated Custom Dashboard
  • [MOT-713] Fixed issue on CM Contact save with special characters
  • [MOT-721] Fixed queries used on User Login that caused possible CPU freezes

Improvements

  • Added additional log for login/logout actions
  • [MOT-718] Added possibility to resize table in Inbox sections

Version 1.0.31

 


Bug fix

  • Removed the automatic hangup at the end of Cally Square project
  • [MOT-706] Fixed incongruity NEW state in Mail channel
  • [MOT-708] Fixed missing To property for new Mail message
  • [MOT-710] Fixed issue on escape characters in ReplyMail application

Version 1.0.30

 


Additions

  • Added Agent name in Realtime (Omni Realtime, Voice, Chat, Mail, Fax, SMS and Open Channel)
  • Added possibility to enable/disable DTMF tone for Agent (Motionbar settings)
  • Added Auto Answer Delay in Agent - Motionbar settings
  • [MOT-709] Added possibility to hide/display account list Mail Inbox

Bug fix

  • Fixed reset dashboard values after History move procedure
  • Fixed Call Forwarding section in Agent - Motionbar settings
  • [MOT-688] Fixed Jscripty project export issue
  • Fixed member name value in Voice Recordings for Outbound calls

Version 1.0.29 

 


Additions

  • [MOT-672] Added attach option in Voicemail create modal
  • [MOT-676] Added possibility to disable rating form for closed chat interaction
  • Added Delete all Contacts feature in Contact Manager List 

Bug fix

  • Fixed issue on User Permission in Motion Dialer section
  • Improved html-to-text conversation for incoming mail message
  • [MOT-677] Fixed variable replacement in Chat Trigger
  • Fixed issue on recorded Outbound Calls (an update of Outbound Route is required)
  • Fixed case sensitive Agent Login
  • Fixed variable render in Mail message

Version 1.0.28

 


Additions

  • [MOT-667] Added Blind Transfer button from Contact Manager List

Bug fix

  • [MOT-658] Fixed Variable replacement issue in Mail Message
  • Replaced HTTP with HTTPS for jQuery CDN
  • Changed encoding for column body in SMS Message
  • [MOT-669] Fixed system variable (ROWS_COUNT) set in CallySquare Database block

Version 1.0.27

 


Additions

  • Added DND option in Agent settings (This option is available in Phonebar 5.1.9.0)
  • Added Unanswered Call Badge option in Agent Settings

Improvements

  • Trunk settings are automatically added if encryption is enabled
  • Hide No Reply and Busy in Agent Settings - Call forwarding options (options not implemented in current version of Phonebar)

Bug fix

  • [MOT-653] Fixed bug in Assigned Abandon Calls
  • [MOT-654] Fixed Click to Fax button in Contact Manager - Contact view
  • [MOT-655] Changed Zombie with Unknown in Voice Reports
  • [MOT-658] Fixed Variable replacement issue in Mail Message

Version 1.0.26 

 


Improvements

  • Update algorithm for License Token generation, please contact [email protected] for the new license after performing your update.

Bug fix

  • Fixed variable substitution in Trigger - Web Popup
  • Fixed multiple logins in report_member
  • Fixed error in History procedure for report_queue table

Version 1.0.25 

 


Additions

  • Add G722 codec in codec dropdown list for Agents, Telephones and Users.
  • Add Account condition for Triggers
  • Add the possibility to open the created Zendesk ticket in a new Chrome tab instead of Zendesk GUI.

Improvements

  • Added notes, email and plan fields for license request
  • Added Voicemail Messages table in Custom Dashboad widget

Bug fix

  • Fixed errors in License request
  • Fixed User Permission in Settings section
  • Fixed upload button in Firefox
  • Fixed transcript download in Chat interactions

Version 1.0.24

 


Improvements

  • Added Salesforce Classic integration
  • Reduced timing getting Contact Manager contacts
  • Added cleaner for waiting status in Mail, Fax, SMS and Open Channel Interactions

Bug fix

  • Fixed error during Create/Update/Delete Subintervals action
  • Fixed Phonebar download link in About section
  • Fixed error creating External Dial application
  • Fixed Date format in Chat Interaction view.

Version 1.0.23

 


Additions

  • Added tooltip to show detailed date for sms, chat, fax and openchannel messages.
  • Add RingInUse options in Agent Settings (require Motionbar version >= 5.0.0.10)

Improvements

  • Add phone and mobile fields in Agent Settings
  • Add Created At column in Inbox for all channels

Bug fix

  • Fixed sort feature for Updated At column in Inbox for all channels
  • Fixed auto-selection of Company and List in Contact creation
  • Fixed error deleting Contact Manager List
  • Fixed missing agent queue login happening sometime

Version 1.0.22

 


Additions

  • Added Openchannel block in CallySquare
  • Added direct call and new mail feature from Contact list
  • Added column mobile in Contact list

Improvements

  • Added additional informations in Chat Interactions list (Agent, Customer name, Customer Email, Website, Disposition and Creation date)
  • Added type (motion/browser) for Web Popup trigger action
  • Query optimization for Snippet Chat API

Bug fix

  • Fixed database error in Interval update
  • Fixed Memory Chart under Settings - General section

  • Fixed iFrame in Template for Web Popup trigger action
  • Fixed address autocomplete in Mail Inbox
  • Fixed variable replacement in SendMail application
  • Fixed values in Mail Dashboard
  • Fixed empty logo in About section
  • Fixed Agent association to Open Channel queues
  • Fixed typo error in Open Channel Dashboard
  • Fixed Chat transcript download
  • Fixed Chat Interaction Tab title when the customer has same name of the agent 

Version 1.0.21

 


Additions

  • Added duration info for audio preview.
  • Added Agent Auto Logout option under Setting/General. If enabled, agent is logged out when the browser is closed/refreshed.

Improvements

  • Review Chat routing to improve memory usage.
  • Review SMTP service to improve memory usage.

Bug fix

  • Fixed Chat dashboard.

  • Fixed Chat capacity.

Version 1.0.20

 


Additions

  • Added Create contact automatically feature for Contact Manager triggers. If enabled, the contact will be automatically created if it does not already exist in the list.



  • Added tooltip to show detailed date for mail message.



  • Added Open Channel Trigger
  • Improved Chat Capacity (max. number of concurrent chat per agent)

Improvements

  • Review Mail routing to improve memory usage.
  • Improved Chat routing to avoid CPU overload.

Bug fix

  • Fixed Email signature.

  • Fixed dashboard service.

Version 1.0.19

 


Additions

  • Added Video WebRTC add-on application.
  • Added EXTRAVAR variable for customizing Motion Bar pop-up (Motion Bar Version >= 4.0.0.32).

Bug fix

  • Fixed GoTo block in Cally square.

  • Fixed "Forbidden" error when a user changes agent's password.
  • Fixed Motion Bar pause booking.
  • Fixed custom reports extract in PDF and CSV.

Version 1.0.18

 


Improvements

  • Improved application logging and splitted log files depending on the channel or service.

Additions

  • Added an endpoint to get the required Motion Bar version. 
  • Added AWS Polly text to speech block in Cally Square.

Bug fix

  • Fixed SubProject block in Cally square.

Version 1.0.17

 



Improvements

  • Improved Custom Dashboard behaviour to avoid server overload.

  • Update search algorithm for SugarCRM integration.
  • Database indexing optimization.

Additions

  • Add possibility to add custom HTML page in Motion application folder.

Bug fix

  • Fixed Update action for new Motion Dialer process.

  • Fixed roundrobin and beepall strategies in Mail, Fax, SMS and OpenChannel.

  • Fixed ACW from CallySquare Queue block
  • Fixed error on Inbox view for not existing accounts in Mail, Fax, SMS and OpenChannel.
  • Fixed transfer log exception management.


Version 1.0.16

 



Bug fix

  • Fixed error in Cally Square project list.
  • Removed automatic Xcally Motion Tour during the first Admin password reset.

Version 1.0.15

 



Improvements

  • Improved SMS, FAX and Open Channel routing to avoid CPU overload.

Additions

  • Added Agent Ring Timeout event for Voice Triggers.

Bug fix

  • Fixed Queue block in Cally Square for queue names starting with a number.

  • Fixed Update button in License section.

Version 1.0.14

 



Additions

  • Added user tracking in file log /var/log/xcally/access.log

  • Added log in report_square_details table for Callback block
  • Added penalty option in Queue association under Agent Settings
  • Added penalty option in Voice Realtime (Agent tab)
  • Update Dashboard view


Bug fix

  • Review Mail routing to avoid CPU overload

  • Review Mail Dashboard to avoid CPU overload

Version 1.0.13

 



Additions

  • Added Mapping section in SugarCRM configuration

  • Added Call Group and Pickup Group for Agents, Telephones and Users
  • Added General Custom Field in Contact Manager
  • Added required attribute to Custom Field in Contact Manager
  • Added Planning Peer column in Motion Dialer Spooler


Bug fix

  • Fixed agent notification for Fax channel

  • Fixed Import list from CSV in Contact Manager

  • Updated Pause management
  • Review ACW management
  • Fixed Customer Phone in Voice Recordings list for Motion Dialer calls
  • Restore multi selection in Voice Recordings
  • Fixed counter value in Motion Dialer Spooler
  • Fixed Fresh counter in Motion Dialer Process

Version 1.0.12

 



Additions

  • Added the possibility to forward Fax content as attachment in SendMail application.

  • Removed the possibility for agents to delete voice recording entries.
  • Updated  API documentation to create new contact in Contact Manager.

Bug fix

  • Fixed Menu block exit order.

Version 1.0.11

 



Additions

  • Added the possibility to record spied channel (ChanSpy).

  • Added upload list functionality for Motion Dialer Blacklist.
  • Added custom mode for Music On Hold.
  • Added possibility to configure STUN server.

Bug fix

  • Fixed error on Custom Dashboard duplicate.

  • Fixed report_queue entry for exitwithkey event.

Version 1.0.10

 



Additions

  • Extended SugarCRM integration compatibility for SugarCRM versions greater than 7.

Bug fix

  • Fixed  multiple recordings for a single call.

  • Fixed Contact Manager dispositions.

Version 1.0.9

 



Additions

  • Contact Manager List name displayed in the Motion Dialer process list

Bug fix

  • Fixed URL encoding for URL Forward trigger

  • Fixed Default Reports query with function and format

  • Fixed Report alias

Version 1.0.8

 



Additions

Bug fix

  • Fixed Sendmail block when SMTP username is different from email address.

  • Fixed Scheduler bulk delete.

  • Fixed Contact Manager list delete procedure.

  • Fixed Callback block in Cally Square.

Version 1.0.7

 



Additions

  • Added Motion Dialer widget on the main dashboard.

  • Added Web Popoup Trigger for voice channel. 

  • Added Motion Dialer Logs

Version 1.0.6

 


Please issue the following commands in the SSH console of your server before pressing the update button.

  • cd /var/opt/motion
  • git reset --hard

Please follow the official update documentation after issuing the above commands.

Important: if you get a Bad Gateway! message during the update, do not worry. Please just reboot your server to restart all the services.


Additions

  • Added installation of motion_safe process.

  • Added logout button in Omni Realtime section. 

  • Added Show Web Bar parameter (default: No) in Agent settings to show/hide the web bar on the agent view. We recommend NOT to enable it if your agents use the Motion bar!


    Bug fix
  • Fixed export contacts functionality in Contact Manager.

  • Fixed SubProject block issue when the project name contains spaces.

  • Fixed sending Email when SMTP username is different from email address.

  • Fixed saving cloned callysquare project issue when the project name contains spaces.

Version 1.0.5

 



Improvements

  • Managed the error for email message reject action

  • Managed the resend email message action for failed messages


Bug fix

  • Fixed Cally Square Finally application execution

  • Fixed agent login and logout issues under particular conditions




Version 1.0.4

 



Bug fix

  • Fixed Login in Pause (Motion Bar V. 4.0.0.25 onwards)

  • Fixed IVR Finally application issues

Version 1.0.3

 



Additions

  • Added Enable Recording setting in Agents section to Show/Hide recording button on Motion bar.

  • Added polling mechanism in IMAP service for retrieving new messages. 

  • Unified List management for Motion Dialer: all the list are now managed in the CM (Contact Manager) and automatically available for the Outbound dialer process configuration!

Bug fix

  • Fixed chat enquiry forwarding.
  • Fixed password recovery.
  • Fixed trigger execution for Mail, Chat and SMS channels.
  • Fixed value of RECORDING_SAVENAME variable for Cally Square Recording block.

  • Fixed IMAP server disconnect issue.

  • Fixed Process Intervals in Motion Dialer.

Version 1.0.1

 


Please issue the following commands in the SSH console of your server before pressing the update button.

  • cd /var/opt/motion
  • git reset --hard

Please follow the official update documentation after issuing the above commands.

Important: if you get a Bad Gateway! message during the update, do not worry. Please just wait 60 seconds and reboot your server.


Improvements 

  • Improved the Realtime section.
  • Improved the memory and CPU usage.
  • Improved the solution scalability.
  • Improved history data moving procedure.
  • Added contact list filter for Contact Manager Trigger.

Bug fix

  • Fixed contact search in Contact Manager.
  • Fixed Motion Dialer disposal

Version 0.0.151

 



Additions

Bug fix

  • Fixed saving date for contacts in Contact Manager.
  • Fixed importing custom fields during contact upload in Contact Manager.
  • Fixed error adding Localnet under Network section.
  • Fixed GetDigits block for invalid digits in Cally Square.
  • Fixed IMAP server disconnect issue.


Version 0.0.150

 



Additions

  • Added SendFax block in Cally Square
  • Improved CM experience
  • Enabled agents to rate recordings

Bug fix

  • Fixed Phone bar unavailability when asterisk reload is performed
  • Fixed SIP Trunk massive asterisk reload when registration fails
  • Fixed open channel agent dashboard for realtime queue add
  • Fixed voicemail settings update


Version 0.0.149

 



Please issue the following commands in the SSH console of your server before pressing the update button.

Please follow the official update documentation after issuing the above commands.


Additions

  •  Added open channel column in general realtime
  • Added timezone configuration in motion application

Bug fix

  • Fixed zendesk integration assignee issue
  • Fixed pause action if the agent is not associated with voice queue
  • Fixed import contact from csv in cm if the request exceed


Version 0.0.148

 



Please issue the following commands in the SSH console of your server before pressing the update button.

  • cd /var/opt/motion
  • git reset --hard

Please follow the official update documentation after issuing the above commands.


Additions

  • Added Motion Dialer module update in motion update
  • Improved URL CTI event trigger speed
  • Improved updates page
  • Added the possibility to add '+' character in  sms_account phone field

Bug fix

  • Fixed trigger integrations edit view
  • Fixed custom dashboard permissions for users
  • Fixed penalty in queue association


Version 0.0.147

 


Additions

  • Added user_has_voice_queues table in custom dashboard widget 
  • Added check for custom dashboard size

Bug fix

  • Fixed Voice Realtime
  • Fixed custom SMTP settings
  • Fixed time intervals

Version 0.0.146


 


Additions

  • Motion Dialer disposal
  • Added a variable in node environment to set Redis password for motion
  • Added the possibility to select fields as variables in Motion Dialer upload contact form

Bug fix

  • Fixed Voicemail application
  • Fixed time interval synchronization
  • Fixed Motion Dialer to display contact information
  • Fixed association of agent to a queue from New Queue Wizard.

Database

  • Modified report_tdial table structure

Version 0.0.145

 


Additions

  • Motion GUI Brazilian translation
  • sendSMS application in Chat, Fax and Open Channel


Bug fix

  • Fixed gsm audio files upload in sounds section
  • Fixed Asterisk 13 Transcoding issue
  • Fixed 3-way-Conference audio issues
  • Fixed agent login/logout status synchronization
  • Fixed subproject block in callysquare: removed exit arrow from the designer
  • Fixed removal of recording from GUI: delete recording from database and server
  • Fixed asterisk console in Motion GUI


Version 0.0.144

 


Additions

  • Added redirect to user permissions page after user wizard.
  • Added redirect to agent-queue association page after agent wizard.
  • Added SendSMS application in Email Channel.
  • Added SendMail application in Open Channel.
  • Added SendSMS action in Triggers.
  • Added option to give subsection permission for user.
  • Added answer parameter for queue and playback application in voice route.
  • Modified Email action in Email Channel Triggers: Added Template parameter.

Bug fix

  • Fixed error in writing xCally context in extensions_xcally_contexts.conf.
  • Fixed error previewing and exporting reports.
  • Fixed error saving network configuration in sip_xcally_externip.conf and sip_xcally_localnet.conf.
  • Fixed double registration string in trunk file.
  • Fixed custom variable replacement in URL forward action under triggers.
  • Fixed nginx configuration regarding Motion Dialer redirect.
  • Fixed report data migration.
  • Fixed GetDigit Block.
  • Fixed error editing a contact in contact manager.
  • Fixed sendMail application: added mail message and mail room association.
  • Fixed error rejecting an incoming email notification.
  • Fixed Fax channel issues.
  • Fixed realtime queue association.

Database

  • Changed the order of disallow and allow columns in users table (disallow then allow).
  • Added monitor_event column in Motion Dialer reports.
  • Added account column in sms_room.







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