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Login Error

Motion Bar shows an error messages at the login action.

Missing audio device

The following message is displayed if no audio device is connected

“Element not found. (Exception from HRESULT: 0x80070490)”

Please be sure to have connected at least one device audio in and out.

Configuration system failed to initialize

  • Close the MotionBar application and delete the folder:
  • Restart the MotionBar application


MotionBar log file

C:\Users\<username>\AppData\Local\VirtualStore\Program Files (x86)\Xenialab s.r.l\Motion Bar

machine.config Error

Motionbar.exe machine.config error

If you get that error please edit the permissions of the following file:

  1. Search the file
  2. Click on the file, with the right mouse button, and then on Properties
  3. Go under Security -> Advanced tab
  4. Under Authorization, click on Add
  5. Click on Select an entity
  6. type Everyone
  7. click ok and restart the phone bar

Trigger Action Error

Web Application

The URL used in the Trigger is not well formed.

Please check your Voice Triggers configuration.

Connection Error (trying...)

Check if the PC is able to ping the Motion server

Check if all the required ports are opened and all the required software is installed (see Pre-Requisites)

Check if the .NET Framework 3.5 is enabled