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Overview

 

Omnichannel

Modules


Enjoy Voice, SMS, Web Chat, E-mail,

Fax and Social Channels on the

same unified solution!



 

Contact

Management


Manage your Customers' information

and keep track of their interactions

 across multiple Channels!


 

Open Channel

API


Develop your favorite custom channels

(social networks, video...) in just few steps.

Your Agents will then manage Customer

interactions inside a single

Omnichannel Desktop interface. 


 

Agent

Phone bar


Your Agents can login to their

Queues, manage multiple Status

and perform different Tasks, according

 to their assigned Skills, using the

 Windows Motion Phone bar.


 

Realtime

Monitoring


Use the Realtime panels to monitor

your Agent's performances and to

make dynamical changes in case of

urgency needs. 



 

Analytics

and Reportings 


Analyze data and performances

through our ready-to-use Reports or

build your own Reports tailored to your

business goals.


 

Custom

Dashboards


Every Contact Center is unique:

build your own custom Dashboards to

monitor and improve its performances!


 

Automations

and Triggers


Make things automatically happen,

according to previously defined

timing and actions.


 

Outbound

Motion Dialer 


Maximise your Agents talk time

using the Preview, Progressive

or Predictive dialing.



 

IVR

System 


Easily design your IVR projects - Auto-attendant,

Customer Satisfaction surveys, Call back etc… -

using the powerful drag&drop web GUI!


 

Telco

Independent


Choose your preferred Provider!

Voice traffic is charged and billed

separately by your Voice Provider / Carrier

in accordance with

their terms and conditions!


 

Installation

and Licensing 

 

Deploy Motion on dedicated server,

virtual machine or even in the cloud.

Choose your pricing model:

monthly flat rate or lifetime licenses based

on concurrent agents and IVR channels.



XCALLY Plans & Features

Core Modules

Voice Channel & IVR Designer

PLUS

OMNI-GOLD

DIALER-GOLDULTIMATE

Call Recording

Call Control

Motion Bar

External SIP client/hard phone support

Monitor, Whisper and Barge-in

Inbound ACD multi-strategy

Call Queues

Multicampaign Queue Management

Queue priority

Skill based routing

Outbound Call routing

Time based Call routing

Call forwarding

Advanced call routing

Click-to-Call

Voicemail

IVR Visual Drag&Drop

Accounts

PLUSOMNI-GOLDDIALER-GOLDULTIMATE
Multi user web interface

User permissions

Monitoring & Reporting

PLUSOMNI-GOLDDIALER-GOLDULTIMATE
Agent status Control

Realtime Dashboard

Current and historical reporting

Custom Reports

Prebuilt Reports

Data export

Scheduled reports

Integrations

PLUSOMNI-GOLDDIALER-GOLDULTIMATE

Motion Bar Popup

Web Service API

Marketplace 3rd party app Integrations

Database integration (odbc)

CTI

Custom fields

Tools

PLUSOMNI-GOLDDIALER-GOLDULTIMATE
Custom dashboard designer
Tags

Triggers, automations and scheduler

Sounds management

Variables

Multi Pause management

Advanced Modules

Modules

PLUSOMNI-GOLDDIALER-GOLDULTIMATE
Contact Management
Motion Dialer

JScripty

Omnichannel Modules

Modules and features

PLUS

OMNI-GOLD

DIALER-GOLD

ULTIMATE

Real time agent-channel assignment

Chat / Email / SMS / Open Channel API management

Comprehensive Contact History

Customer journey

Canned answers

Multi-strategy routing

Fidelity option

Interaction status and disposition

Template management

Addons

PBX Extensions
Supervisor Accounts
White label
WEBRTC Video


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