XCALLY Shuttle

Welcome!

Here you can find all the documentation related to the XCALLY contact center suite.

What are you looking for?

• xCally Shuttle Guide
  • Agents
    • Create a New Agent
    • Edit the Agent
    • Agent - Queue Association
    • 3-way Agent Experience
      • CTI Windows phone bar and Softphone Clients
      • External SIP Phones
      • WebRTC
    • Shuttle Web Agent Dashboard
  • Analytics
    • Metrics
    • Reports
      • Ready to use Reports
        • Agents Stats Reports
        • Calls Stats Reports
        • Cally Square Stats Reports
        • Queues Stats
  • Audio
    • Recordings
  • Cally Square
    • Introduction
    • Get started
    • IVR Structure Blocks
    • Examples & More
      • Access to Voicemail from external DID
      • Advanced DISA
      • Ask for callback keeping the queue position
      • Auto-attendant
      • Callback
      • CSAT - CSI: forward customers to a Survey
      • Database
      • Email notification for inbound calls
      • Manipulate the CallerID
      • Multilanguage service handled by one queue only
      • Play a sound file based on DID
      • SMS IVR
    • Troubleshooting
  • Contact Management
    • CM Contact Lists
    • CM Custom Fields
    • CM Triggers
    • CM Agent GUI
    • CM Outbound Calls
    • CM Disposition
  • Dashboard
  • Dial Plan
    • Inbound Routes
    • Outbound Routes
  • Queues
    • Create a new Queue
    • Edit a Queue
    • Queue - Agent Association
  • Realtime
  • Settings
    • General
      • License
    • Integrations
      • Triggers
    • Pauses
    • Tags
    • Chanspy
    • BLF
    • Users
      • Create a New User and Manage his Permissions
    • Mail
  • SIP
    • Create a new SIP
    • Edit the SIP
  • SMS
  • Tiger Dial
    • Create the List
    • Create the Process
    • Configure the Process
    • Add Contacts in the List
    • Run the Process
    • Monitor the Process
    • Tiger Dial Analytics
    • Agent Settings and Disposal
    • Contacts Blacklist
    • Realtime [beta]
    • Update
    • Channel variables
    • Tiger Dial Preview
    • Callback form
  • Trunks
    • Create a New Trunk
    • Edit a Trunk
    • Examples
  • Voicemail
    • Create a New Voicemail
    • Edit a Voicemail
  • Annex - XCALLY DB Tables
  • Security
• 3rd party app Integrations
  • Zendesk
  • Desk.com
    • Desk.com Embedded
    • Desk.com Classic
  • SugarCRM
  • Freshdesk
  • Salesforce
    • Salesforce Embedded
    • Salesforce Classic
    • Salesforce Embedded Light
  • Custom integration
  • XCALLY Desktop Web CTI
  • XCALLY Phonebar Integration
• xCally Phonebar
  • Call Handling
  • Phonebar API
• Installation & updates
  • Requirements
  • Activate or upgrade your XCALLY licenses
  • Software Update Procedure
  • GUI Customizations
    • Language GUI
• How-to articles
  • Call Parking
  • Change the voicemail sender address
  • Chanspy: Notify to the agents that they are being spied
  • Codec g729 installation guide
  • Create a time slots metric
  • Create the recordings rating report
  • Custom recordings path
  • DID elaboration
  • Disable the Phonebar auto update
  • Display custom data on Phonebar popup
  • Enable Secure Connection
  • Global Variables
  • Install AWS Polly
  • Introduce the agent to the caller before connecting the call
  • Limit Calls on your System
  • Move the XCALLY database to a different server
  • Phonebar CTI integration
  • Phonebar Silent Installation
  • Phone bar SSL
  • Queue position and holdtime announce
  • Save HDD space removing the old logs
  • Tracing calls that crossed a specific IVR block
  • Transfer call report
  • Using a metric to get the SLA
• Troubleshooting articles
  • Asterisk CLI useful commands
  • Dashboard and RealTime bad performance
  • Dashboard empty values
  • Desk.com troubleshooting guide
  • Extract all rows
  • IVR design appears empty
  • IVR receives calls outside the configured time range
  • IVR script debug
  • Licensing & updates
  • Monitoring the network traffic on specific ports
  • Multiple calls issue
  • Phonebar connection lost
  • Phonebar installation recovery
  • Phonebar log into Windows Event Viewer
  • PHP Warning when AGISquare service starts
  • Queue scalability
  • TigerDial advanced debug monitor
  • Trunk issue
  • Voice quality
• Advanced tools
  • History Database Tool
  • User Tracking
• Videos & Webinars
• Changelog
  • Shuttle Changelog
  • Phone bar Changelog
• Professional Services
• Contact Us
• Discover XCALLY MOTION

XCALLY Shuttle is the next xCALLY generation software suite, providing many key benefits if you are looking for a professional customer care solution for Asterisk.

Here are few of them:

• Responsive Supervisor HTML5 web interface
• Real Time Asynchronous Dashboards  
• Support for 2 types of agent experiences: 
  • Windows CTI phone bar 
  • External CTI SIP phones  
• Cally Square Drag and Drop IVR full Web HTML5 Asterisk IDE 
• Integration with 3rd party software using the Shuttle or Motion Push Technology 
• Advanced Reporting 
• Advanced call routing management
• Linux CentOS super-easy installer
• Call recordings and Quality monitor
• Whisper and Barge-in
• Multiple agent status management (including ACW)
• Interaction disposal
• Call Back
• Automatic outbound dialer
• Restful API
• Triggers configuration for event driven automatisation
• Omni Channel interactions (Motion version)